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AITOC support ticketing system  AITOC support ticketing system

 This is a simple support ticketing sytem that can be easily integrated into any PHP application. The system allows to submit tickets, reply, archive, view support history and send notifications to email....

IRM  IRM

 IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more....
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HelpMeICT  HelpMeICT

 Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases....

PHP Helpdesk  PHP Helpdesk

 This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets....

guanxiCRM  guanxiCRM

 guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available....
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Glare Bug Tracking Software  Glare Bug Tracking Software

 GlareSystems Free Bug Tracking Revision Control Software. Tired of glaring at disorganized bug ridden software? Get the development process organized with this free web based revision control software. Recommended for small to medium sized development groups and companies. Coders upload files to projects, version numbers are managed, comments are associated with each version. Clear revision history is conveyed through the glare web interface....

DeskPRO  DeskPRO

 DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 80 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more....

Isolsoft Support Center  Isolsoft Support Center

 Isolsoft`s Support Center is a versatile Help Desk system intended for organizations which give support to their customers and members. Some of its key features: PHP/MySQL based; unlimited number of techs and users allowed; intuitive and easy to use staff, admin and user panels; 100% web based; Ticket submissions via web or email; Knowledge base; User base; optional user registration and login; customizable features and templates; privacy and permission settings; multiple language support; automated email notifications of ticket status; predefined replies; optional assigment of tickets to technicians by department; private messaging service for staff members; unlimited custom fields; in-depth personalized reports and statistics; view and advanced search of users` history, account, tickets, knowledge base, etc; easy Installation... and much more....
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PHP Ticket  PHP Ticket

 PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL....

TechTables  TechTables

 TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups....

PHP Support Tickets  PHP Support Tickets

 Triangle Solutions Ltd has developed an application which allows you to offer your web site users a way to request Support Tickets. Through the admin side of the application you can set up user accounts. These Users may then log into the Client side and write any amount of requests to the system. On submitting a request the request is emailed to the Administrator`s email specified within the Config file. Attachments can be uploaded to an individual post. This may well be a screenshot or document explaining things a little more. Message thread is maintained within the emails sent back and forth. Self User Registration added, this is switchable within the configuration file of the application...

Ware Support  Ware Support

 Ware Support is a full-featured help desk and support ticketing system developed in PHP and MySQL. This system allows you to setup unlimited representatives, tickets, and users, categorize tickets, prioritize tickets, assign representatives to specific categories, customize alerts, and much more. Licenses are $20.00 which includes unlimited upgrades for life....

Double Choco Latte  Double Choco Latte

 Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug`s severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they`re responsible for, and E-Mail notification when a work order is created or closed out....

Maian Support  Maian Support

 Easy to install support ticket/live support system. Utilises MySQL database. Add users to system. Different administration levels. No login required to create tickets. View open/closed tickets. Assign tickets to different depts. Search tickets. Optional live support module. Nice clean interface....

PowerDesk Pro  PowerDesk Pro

 PowerDesk Pro is a fully automated helpdesk solution suitable for any webmasters on any kind of websites. As long as you have customers or visitors, you need PowerDesk to help you provide your customers and visitors with professional online support and help. With PowerDesk, you will NEVER miss any of your customers and potential buyers anymore....

Hot Open Tickets  Hot Open Tickets

 HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes....

phpSupport  phpSupport

 phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket....

Anteil OpenCRM  Anteil OpenCRM

 Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Corporate communications, Calendars, Sales forecasting system, and High-level security....

Dapper Desk  Dapper Desk

 Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Wireless PDA module allows you to answer tickets on any PDA or cell phone with HTML capable web browser. Paging feature. Also features: Custom autoresponse messages, FAQ manager, and customizable themes....

e11 Customer Relationship Management Solutions!  e11 Customer Relationship Management Solutions!

 e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html...

 

 

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