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Customer support

HelpDesk Online  HelpDesk Online

 Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available....

CosmicContacts  CosmicContacts

 Once you use CosmicContacts v2.5 you`ll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments....
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Fresh Question Manager  Fresh Question Manager

 With the Fresh Question Manager you are able to answer questions posted by your users and put them online with a simple click. Private handling of questions supported. Includes database administration through Admin Control Panel, and easy layout customization. Ideal also as ab online counselling software....

PerlDesk  PerlDesk

 Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more....

cns Live Help  cns Live Help

 Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate. Surf the web while waiting for help requests....
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CGIResource.de Supportsystem  CGIResource.de Supportsystem

 The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files....

rEmindZ  rEmindZ

 rEmindZ automatically sends an e-mail to your client, 7 days before payment of an invoice is due. The e-mail tells the client the date of the invoice and when the payment is due. rEmindZ can be used for other reminders....

SuperDesk  SuperDesk

 SuperDesk is a help desk script, written in Perl, designed to allow a web site`s staff to manage requests from its users in a well organised manner. It is completely customizable, easy to use, and is fully controlled by an integrated Control Panel. SuperDesk has full support for both text and HTML emails, and also email attachments. All aspects of SuperLinks can be controlled from its Control Panel including, but not limited to, category management, ticket management, backup & restore functions and general options that control what features are available to the visitor....
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Trouble Ticket Express  Trouble Ticket Express

 Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions, SQL database, user groups, inventory management....

MySupport  MySupport

 MySupport allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done....

Inquiry Handler  Inquiry Handler

 Inquiry Handler allows you to keep track of your customers` questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings....

Prosupporter  Prosupporter

 Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message has its unique ticket id for tracking - corresponding ticket id is retrieved automatically and can be added manually via subject line - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile - spa...

ams - aLL mY sUPPORT  ams - aLL mY sUPPORT

 The script will help you to handle requests from users of your homepage. There are lots of features such as:<br> - get messages from a pop3 account and store them in a database<br> - users can add messages directly via form<br> - every message has its unique ticket id<br> - corresponding ticket id is retrieved automatically and can be added manually<br> - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk<br> - research in old messages<br> - statistics per user/type of messages user/rating<br> - personal header and footer for every user<br> - standard replies for all users<br> - generate a public FAQ for visitors where you can modify the messages and select which one should be displayed<br> - original messages are always kept in a textfile<br>...

Customer Tracking System  Customer Tracking System

 Let Customers Submit their request and you get E-Mail notifications in order to respond to your customers. A simple and Colorful way of tracking Customer Requests with an easily configurable Customer Request Form. A sort on Customer, Status of Ticket, Date Submitted and even Agents is available. Try the test online, where the Email notification even works if you submit a valid Email-ID....

Ox-Support  Ox-Support

 Ox-Support is an online support ticketing system written in Perl. Main features include: a full browser based administrative control, built-in FAQ system, searchable ticket database, email notifications, and easy ticket and user management....

SupportMan  SupportMan

 SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see and resolve the problems....

ABTi User Feedback  ABTi User Feedback

 The ABTi User Feedback allows site owners to get user feedback. It is ideal for user- or customer-driven websites. It has "browse" functionality for users. There are confirmation and alert mails for users and site owners, respectively. Alert mails help ensure that customer concerns are attended to in a timely manner. The admin resources are protected with Basic authentication....

Active Stats  Active Stats

 The Active Stats is a HumanClick style application that allows the Webmasters to interact with their visitors in real-time. With the Windows based application on your PC, you can view users navigating your site in real-time. By placing a graphic of your own design or by using the stock graphic that comes with Active Stats, your users can click this graphic and you will be paged to chat with them. If you are away, the user will then be prompted with a contact form. Their question can then be emailed to you. You can also initiate a chat with a user (MSIE feature only). From there you can use canned messages, send pictures, send HTML, and push pages to your user. You can also use the Active Stats just to monitor the site if you do not wish to chat with your users. You can also see if users on your site are repeat visitors or new, and what sites your users are coming from....

Live Advisor  Live Advisor

 Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get notified of every new chat session....

WebTTS  WebTTS

 WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP`s. This package allows ISP`s to track various service-related problems....

 

 

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