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Customer support

Liberum Help Desk  Liberum Help Desk

 Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don`t need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more....

Absolute Live Support  Absolute Live Support

 Absolute Live Support is a Complete eCRM Live customer support Help Desk system. Increase your sales by providing live customer support on your site. This is not a hosted application, Absolute Live Support runs under your own domain on your own site. Developed using 100% pure ASP code, there are No DLLs to install, It supports Access and SQL Server databases,unlimited users and departments (get your whole staff to work with the system), visitor tracking and proactive chat (invite to chat), canned commands, detailed stats and much more (Also available in ASP.NET)....
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Ultimate HelpDesk Basic  Ultimate HelpDesk Basic

 Bring your support department into the 21st century with Ultimate HelpDesk Billing, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Basic maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy....

Stellarite CRM  Stellarite CRM

 A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more....

WebDeskPro  WebDeskPro

 Bring your support department into the 21st century with our Helpdesk Application. Engineers logins, send private messages, printable job lists, job history and much much more...
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Polar Help Desk  Polar Help Desk

 Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages: easily deployed and configured, extremely short training period enabling seamless introduction of new support staff, flexible licensing and pricing models . Your benefits: incorporate proven Incident Management process based on ITIL and best practices procedures, minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes, align incident management with your business requirements, communication with your customers becomes measurable....

Teraway LiveHelp  Teraway LiveHelp

 TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors don´t have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site. TERAWAY LiveHelp is the perfect Live person alternative at a fraction of the cost!...

Ultimate HelpDesk Billing  Ultimate HelpDesk Billing

 Bring your support department into the 21st century with Ultimate HelpDesk Billing, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Billing offers a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy....
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Customer`s Inquiry Management System  Customer`s Inquiry Management System

 CEMS provide a place to store all the enquiries and a set of functionalities for you to read, write and search for all previous record of enquiries or messages. By using CEMS, you customer can login to the system to send a new enquiry message, read their enquiry`s reply, and manage their personal profile. Company support personnel will use CEMS to read new enquiries from customers, reply to the enquiries, and manage customers` profile and company information....

Real Assistant - Live Help, Support, Sales  Real Assistant - Live Help, Support, Sales

 Live help chat for sales and support powered by Real Assistant. Key features: chat buttons and chat invites, unlimited ops, custom status images, unlimited zones per op, stored responses, operator session logs, chat logs and stats, web based message management, and more......

Help Centric  Help Centric

 Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, E-MAIL NOTIFICATIONS, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! This help desk system even interfaces with our other applications for: SHOPPING CART (WEB STORE), Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS....

Workoder System  Workoder System

 Creates workorders for a IT center. Was designed spacifically for ISDN and T1 installations....

Online Work Order Suite: Lite Edition for ASP  Online Work Order Suite: Lite Edition for ASP

 A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need....

Online Work Order Suite: Professional Edition  Online Work Order Suite: Professional Edition

 Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need....

eu Help Desk  eu Help Desk

 eu Help Desk is designed to help you cope with overwhelming customer support issues. It allows you to save time while allowing your customers/visitors to find answers that they need. You have the ability to prioritize support issues in any order, assign them to representatives create relations between individual issues....

Web Trak v2.3  Web Trak v2.3

 Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade....

VSO-XP  VSO-XP

 Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations....

Help Desk 6 by Expinion.net  Help Desk 6 by Expinion.net

 Award winning, web-based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers... inexpensively. * This is NOT just a FAQ system or `chat` software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!) * Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.) * Source code, manuals and support included, for only $249. * Visit for online demo....

TiNSupport; web-based helpdesk chat software  TiNSupport; web-based helpdesk chat software

 TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations. Features of the helpdesk chat application include; 1. HTML formatting 2. Preformated responses 3. The ability to ban chatters 4. The designation of support requests 5. The ability to save conversations 6. Multiple skins 7. The ability to collect and collate web stats using the content management system....

FlyLip Live Help  FlyLip Live Help

 Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives...

 

 

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